Most of our products are shipped or picked up from local stores. Few products marked as [THIS PRODUCT SHIPS DIRECTLY FROM JAPAN], we will deliver the products from our Japanese warehouse to the costomer's country ASAP. The purchase of such products may incur customs duties. If taxes and fees are incurred, the buyer shall pay in advance first, and contact our customer service for reimbursement with the package customs slip. If we judge that the order is not for normal personal consumption, or there are various situations such as secondary sales, we may cancel the order.
1. If you choose in-store pickup, your order will usually be ready within 24 to 48 hours. It is recommended that you choose a pickup date after 48 hours 2. If you choose express, you need to meet a certain amount to get free shipping. Depending on the carrier, delivery time may vary, usually 2 to 5 business days from the date of shipment.
We are committed to the most timely and accurate description of the information of each product, but if we encounter adjustments or updates of product packaging, pictures, names, specifications, prices and other information, we will not give further notice. Please receive The real thing shall prevail.
1. No refunds, no returns. 2. Since tokyobay.app and partner stores carry out high-frequency promotions at the same time, we do not provide 'price adjustment' and 'price match
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